Amazon’s AWS outage knocked providers like Alexa, Snapchat, Fortnite, Venmo and extra offline

It felt like half of the web was coping with a hangover from the morning of October 19 to the early hours of October 20. A extreme Amazon Net Companies outage took out many, many web sites, apps, video games and different providers that depend on Amazon’s cloud division to remain up and operating. That included a protracted checklist of common software program like Venmo, Snapchat, Canva and Fortnite. Even Amazon’s personal assistant Alexa stuttered, and in the event you have been questioning why the web appeared to be in opposition to you — you were not imagining it. The excellent news is that, Amazon announced by 6:53PM Jap time on October 20 that it resolved the “elevated error charges and latencies for AWS Companies.”

The corporate mentioned it “recognized the set off of the occasion as DNS decision points for the regional DynamoDB service endpoints.” It bumped into extra issues because it tried to resolve the outage, nevertheless it was finally capable of repair every thing. “By 3:01 PM, all AWS providers returned to regular operations,” it mentioned.

At about 4:30PM ET on October 20, issues appeared to be returning again to regular. Apps like Venmo and Lyft, which have been both sluggish to reply or utterly nonresponsive earlier than, have been showing to behave easily.

As of 1:15PM ET on October 20, a number of providers have been unavailable, together with asking Alexa for the climate or to show off lights in your house. The Lyft app was additionally slower to reply than traditional, and Venmo transactions weren’t finishing.

Based on the AWS service health page on the time, Amazon was trying into “elevated error charges and latencies for a number of AWS providers” within the US-EAST-1 area (i.e. knowledge facilities in Northern Virginia) as of three:11AM ET on Monday. By 5:01AM, AWS had discovered {that a} DNS decision concern with its DynamoDB API was the reason for the outage. DynamoDB is a database that holds data for AWS shoppers.

At about 12:08PM ET, the corporate posted a small statement that reiterated the above and added that the “underlying DNS concern was absolutely mitigated at 2:24 AM PDT.” Based on the discover, some Amazon “prospects nonetheless proceed to expertise elevated error charges with AWS providers within the N. Virginia (us-east-1) Area as a result of points with launching new EC2 cases.” Amazon additionally mentioned Amazon.com and Amazon subsidiaries, in addition to AWS customer support assist operations have been impacted.

“Amazon had the information safely saved, however no one else might discover it for a number of hours, leaving apps briefly separated from their knowledge,” Mike Chapple, a educating professor of IT, analytics and operations at College of Notre Dame, advised CNN. “It’s as if massive parts of the web suffered non permanent amnesia.”

As of 6:35AM, AWS mentioned it had absolutely mitigated the DNS concern and that “most AWS Service operations are succeeding usually now.” Nonetheless, the knock-on impact brought on points with different AWS providers, together with EC2, a digital machine service on which many firms construct on-line purposes.

At 8:48AM, AWS mentioned it was “making progress on resolving the difficulty with new EC2 occasion launches within the US-EAST-1 Area.” It beneficial that shoppers not tie new deployments to particular Availability Zones (i.e. a number of knowledge facilities in a given area) “in order that EC2 has flexibility” in selecting a zone which may be a greater possibility.

At 9:42AM, Amazon famous on the standing web page that though it had utilized “a number of mitigations” throughout a number of Availability Zones in US-EAST-1, it was “nonetheless experiencing elevated errors for brand new EC2 occasion launches.” As such, AWS was “charge limiting new occasion launches to assist restoration.” The corporate added at 10:14AM that it was seeing “vital API errors and connectivity points throughout a number of providers within the US-EAST-1 Area.” Even as soon as all the problems are resolved, AWS can have a major backlog of requests and different elements to course of, so it will take a while for every thing to recuperate.

Many, many, many firms use US-EAST-1 for his or her AWS deployments, which is why it felt like half of the web was knocked offline on Monday morning. As of mid-morning, tons of internet sites and different providers have been sluggish or providing up error messages. Outage stories for a broad swathe of providers spiked on Down Detector. Together with Amazon’s personal providers, customers reported points with the likes of banks, airways, Disney+, Snapchat, Reddit, Lyft, Apple Music, Pinterest, Fortnite, Roblox and The New York Occasions — sorry to anybody whose Wordle streaks could also be in danger.

Websites like Reddit have posted their own status updates, and although they do not explicitly point out AWS, it is attainable that the providers’ paths might cross someplace within the pipelines.

AWS presents a number of helpful options to shoppers, comparable to the flexibility for web sites and apps to robotically scale compute and server capability up and down as wanted to deal with ebbs and flows in site visitors. It additionally has knowledge facilities around the globe. That form of infrastructure is enticing to firms that serve a world viewers and want to remain on-line across the clock. As of mid-2025, it was estimated that AWS’ share of the worldwide cloud infrastructure market was 30 p.c. However incidents comparable to this spotlight that counting on only a few suppliers to be the spine of a lot of the web is a little bit of an issue.

Replace October 20, 2025, 9:21PM ET: This story has been up to date with Amazon’s newest replace that claims the difficulty has been resolved.

Replace, Oct 20 2025, 10:57AM ET: This story has been up to date to incorporate a brief checklist of providers affected within the intro.

Replace, Oct 20 2025, 11:17AM ET: This story has been up to date to incorporate a reference to Reddit’s personal standing replace web site.

Replace, Oct 20 2025, 1:15PM ET: This story has been up to date to incorporate a paragraph reflecting the standing of common providers like Lyft, Venmo and Alexa, based mostly on our editors’ private experiences as of this time.

Replace, Oct 20 2025, 3:15PM ET: This story has been up to date to incorporate a brief assertion from Amazon describing a timeline of occasions, when the underlying concern was mitigated and what elements of Amazon have been impacted.

Replace, Oct 20 2025, 4:30PM ET: This story has been up to date to replicate the standing of providers like Venmo and Lyft as of Monday afternoon.